SHIPPING POLICY

SHIPPING POLICY

Last Updated: October 2026

This Shipping Policy explains how orders placed through Oxylanhyc are processed and delivered.

1. Shipping Destination

We currently provide the shipping options described below for eligible orders delivered within the United States.

Availability of delivery to a particular address will be confirmed during checkout.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time refers to the period required to prepare an order before dispatch and is separate from delivery time.

Orders placed during weekends, public holidays, or periods of unusually high order volume may require additional processing time.

3. Estimated Delivery

Our current Standard Shipping estimated delivery time is 10–20 business days.

The delivery estimate applies after dispatch and is not a guaranteed arrival date.

4. Shipping Charges

For eligible orders shipped within the United States, our current Standard Shipping rates are:

Orders of $39.00 USD or more
Free Standard Shipping — $0.00
Estimated delivery: 10–20 business days

Orders below $39.00 USD
Standard Shipping — $2.99 USD
Estimated delivery: 10–20 business days

The applicable shipping charge will be shown during checkout before payment is completed.

5. Order Fulfillment

Depending on inventory availability, product type, and delivery destination, orders may be fulfilled from our own facilities or from facilities operated by fulfillment or logistics partners.

The shipping origin of an individual order may therefore vary.

6. Tracking Information

When tracking is available, customers will receive shipment or tracking information after the order has been dispatched.

Carrier tracking systems may require additional time after dispatch before the first tracking event appears.

7. Delivery Delays

Delivery estimates can occasionally be affected by circumstances such as:

  • Carrier delays;
  • Severe weather;
  • Public holidays or peak shipping periods;
  • Transportation disruptions;
  • Customs or logistical processing where applicable;
  • Incorrect or incomplete delivery information;
  • Other circumstances outside normal delivery operations.

If your tracking information has not updated for an extended period, please contact service@oxylanhyc.com with your order number.

8. Lost or Missing Packages

If a shipment appears to have been lost in transit, contact customer service so that we can review the available tracking and shipment information.

A tracking status alone will not prevent us from reviewing a reasonable delivery-related inquiry.

Depending on the circumstances and the results of our review, we will assist with an appropriate resolution.

9. Incorrect Shipping Information

Customers should review their shipping information carefully before submitting an order.

If you discover an error, contact service@oxylanhyc.com as soon as possible.

We will try to assist before fulfillment or dispatch, but an address change cannot always be completed after processing has begun.

10. Contact Us About Shipping

For shipping questions, contact:

Email: service@oxylanhyc.com
Phone: 025-58194866