FAQ
FREQUENTLY ASKED QUESTIONS
Last Updated: October 2026
How long does order processing take?
After payment has been successfully confirmed, orders are generally prepared for shipment within 1–3 business days.
Processing time is separate from the estimated delivery time.
Where do you currently ship?
Our current standard shipping options are available for eligible orders delivered within the United States.
How long does delivery take?
Standard delivery is estimated at 10–20 business days.
The delivery estimate begins after the order has been processed and dispatched. Actual delivery can occasionally take longer because of carrier operations, weather, holidays, transportation disruptions, address issues, or other circumstances outside the normal delivery process.
How much does shipping cost?
For orders delivered within the United States:
- Orders of $39.00 USD or more: Free Standard Shipping
- Orders below $39.00 USD: $2.99 USD Standard Shipping
Standard Shipping is estimated to take 10–20 business days after dispatch.
Can I track my order?
When tracking is available, shipping or tracking information will be sent after your order has been dispatched.
Please allow some time for the carrier's tracking system to register the first update.
What if my package is delayed or appears to be lost?
If tracking has not updated for an unusually long period, or you believe your package may have been lost in transit, contact us at service@oxylanhyc.com with your order number.
We will review the available shipment information and assist with an appropriate next step.
Can I return an item?
Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.
Items generally need to be unused, unworn where applicable, and returned in their original condition and packaging.
What happens if I receive a damaged or incorrect item?
Please contact service@oxylanhyc.com as soon as reasonably possible and provide your order number, a description of the issue, and clear photos or videos where relevant.
After reviewing the request, we may offer an appropriate replacement, refund, or return solution without additional return cost to you when the problem resulted from a damaged, defective, incorrect, or materially misdescribed item.
When will I receive my refund?
Once an approved returned product has been received and inspected, refunds are generally issued to the original payment method within 5–10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
How can I contact Oxylanhyc?
Email: service@oxylanhyc.com
Phone: 025-58194866