RETURN & REFUND POLICY
RETURN & REFUND POLICY
Last Updated: October 2026
We want customers to understand the return process before making a purchase. This policy describes the general rules for eligible returns, damaged or incorrect products, return shipping, and refunds.
1. Return Period
Eligible products may be returned within 30 calendar days after delivery.
The delivery date shown by the applicable carrier or delivery record may be used to determine the start of the return period.
2. Return Conditions
To qualify for a standard return, an item should generally:
- Be unused and unworn, where applicable;
- Remain in substantially the same condition in which it was received;
- Include its original packaging and included accessories, components, or documentation where applicable;
- Be accompanied by information sufficient to identify the original purchase.
Products that have been materially used, altered, damaged after delivery, or returned incomplete may not qualify for a standard preference-based return.
Any product-specific return restriction disclosed before purchase will also apply where permitted by law.
3. Starting a Return
Do not send a product back without first contacting us.
To request a return, email:
Please provide:
- Your order number;
- The name or email associated with the order;
- The product you wish to return;
- The reason for the request;
- Photos or videos where they are relevant to the issue.
Our customer service team will review the request and provide return instructions when the return is approved.
4. Return Address
Please do not automatically return products to our business registration address.
The appropriate return location may differ depending on the product and fulfillment arrangement.
After your return request has been reviewed and approved, customer service will provide the applicable return warehouse address and instructions.
5. Preference-Based Returns
For an eligible return resulting from a change of mind, preference, sizing choice, or another reason not caused by an error attributable to the product or fulfillment process, the customer is generally responsible for the return shipping cost.
Original shipping charges, if any, are generally not refundable unless required by applicable law or the return resulted from our error.
6. Damaged, Defective, Incorrect, or Misdescribed Products
If your order arrives damaged, defective, contains the wrong product, or is materially different from its product description, contact us at service@oxylanhyc.com.
Please provide photographs or video evidence where reasonably necessary to show the issue.
After reviewing the request, we will provide an appropriate solution, which may include a replacement, refund, or approved return.
Where the issue is confirmed to result from a damaged, defective, incorrect, or materially misdescribed product, the customer will not be required to bear additional return shipping costs for resolving that issue.
7. Refund Processing
Once an approved returned item has been received and inspected, we will notify you of the outcome.
Approved refunds are generally issued to the original payment method within 5–10 business days after receipt and inspection of the returned item.
Financial institutions and payment providers may take additional time to display the credit after we have processed it.
8. Missing Refunds
If you have received confirmation that a refund was issued but it has not appeared after the expected processing period, first check with your bank or payment provider.
You may also contact us at service@oxylanhyc.com for assistance.
9. Contact
Email: service@oxylanhyc.com
Phone: 025-58194866